Customer Service Excellence
Anexas offers Customer Service Excellence training and consulting to corporates and helps them achieve the following objectives:
- Develop, motivate and inspire customer-value staff to deliver high quality consistently
- Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
- Identify what ‘customer service excellence’ really means to you and your customers
- Understand and shape the role of each employee in the customer value chain
- Identify ‘best practice’ in managing different customer situations, including complaints
- Motivate and maintain morale in front-line customer service staff and teams
- Integrate all aspects of your organisation to manage and exceed customer expectations
- Measure and assess how well customer service standards and objectives are being achieve
- Overcome internal communication barriers
- Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards
- Overcome fear and handle resistance effectively and constantly motivate
On joining with Anexas for Customer Service Excellence corporate training, you will get the following advantages:
- Highly interactive sessions including run through training based on Experiential Role Plays exercises, case studies and practice sessions
- All the course topics will be covered using Theory, Examples, Demonstration, Live practice by participants and some Video
- Customer Service Excellence training certificate for all the participants from Anexas Europe.
- Join Anexas for your Customer Service Excellence training now.
